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Peter Ekelund

Joined Apr 16, 2021

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Last activity Oct 22, 2021

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Latest activity by Peter Ekelund

Peter Ekelund created a post,

Post Feedback - Ticketing system (Support)

I understand that there used to be a dialogue where light agents could enter time. This dialogue was removed since the time entered was not counted in the total anyways. I am looking to get back to what I thought I had.

A way for light agents to add a time to the tickets they have worked on. Even though they are only allowed to make internal comments it should be counted as time spent on the ticket.

I have looked for the post where I found these comments previously but fell short.

Please update me on how you look at this issue that I am sure a lot of people need for the tracking to make sense.

Thanks, Peter

Posted Sep 30, 2021 · Peter Ekelund

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Peter Ekelund commented,

Community comment Feedback - Ticketing system (Support)

+1 from me. Even though it feels useless.

Agents have no idea of what they are missing. Here. You do! Make it visible. Amazed that this basic feature has been discussed for 6 years without any action.

View comment · Posted Mar 11, 2021 · Peter Ekelund

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