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Alison Gibbons

Joined Apr 16, 2021

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Last activity Feb 20, 2024

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ACTIVITY OVERVIEW

Latest activity by Alison Gibbons

Alison Gibbons commented,

CommentCustomer service best practices and recipes

How can I find all of the comments, good and bad, per agent? I'd like to include these comments in agent performance evaluations.  Thank you!

View comment · Posted Feb 20, 2024 · Alison Gibbons

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Alison Gibbons commented,

Community comment Feedback - Ticketing system (Support)

It's been at least 5 years that customers have been asking for this feature. Please listen to your customers. 

View comment · Posted Jul 25, 2023 · Alison Gibbons

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Alison Gibbons commented,

Community comment Feedback - Ticketing system (Support)

+1 for this feature. I agree that it is disappointing no progress has been made in 2.5 years considering email is the most common form of communication.

View comment · Posted Nov 13, 2019 · Alison Gibbons

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