Brandon

Finally this issue is getting some traction. It's so bad that I am looking at alternative ways to do customer service and replace Zendesk entirely.

This is SO important and turning into a make or break for my team and the BI behind ticket logging of responses done.

Now these support requests are only done on Facebook natively which means agent time and responses are completely unaccounted for. Not good!!

I'm revisiting tools like Hootsuite now to plug this functionality and then downgrade our Zendesk plan.