Luke Aleo
Customer service specialist! I love working with Zendesk and finding new ways to serve our customers more efficiently.
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Total activity36
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Last activity
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Member since
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Activity overview
Latest activity by Luke Aleo-
Luke Aleo commented,
I want to confirm that nothing will change if I don't update my Triggers or Automations with the new code for Simplified Threading. This is not some type of update that is being implemented onto th...
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Luke Aleo commented,
We had created many groups when we first started using Zendesk, but we have since refined our groups. When using Zendesk Explore we can still see these old groups which have been deleted. Is there ...
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Luke Aleo commented,
We are receiving Suspended tickets with attachments. When someone with the Agent role tries to recover the ticket they are not able to download the attachments. It seems that only Admin role users ...
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Luke Aleo commented,
Thank you for the great macro. We have a Support Group that has both the Agents and Team Leaders within it. The Team Leads are our first level of escalations and are not in a separate group. I was ...
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Luke Aleo commented,
If I forward the email into Zendesk then all those that are in the TO or CC field would receive the email message. Every time I forward the ticket in with extra text above the Forwarded message it ...
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Luke Aleo commented,
We have begun using the Out of Office App but some agents are not seeing the notice that an agent is unavailable. We've tried updating Google Chrome but the box still does not appear for certain us...
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Luke Aleo commented,
Is there a way to edit condition or action fields in bulk for triggers? We are making changes to our GROUPS and I want to remove the Assign to Group action item from multiple tickets.
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Luke Aleo commented,
When the Trigger Categories are enabled automatically by Zendesk, will Zendesk also create a Category? We also have hundreds of triggers.