Luke Aleo
Customer service specialist! I love working with Zendesk and finding new ways to serve our customers more efficiently.
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Total activity63
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Last activity
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Member since
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Activity overview
Latest activity by Luke Aleo-
Luke Aleo created a post,
Best way to track multiple values across a custom field
I would love some feedback on how we could better track store numbers in our tickets. Situation: We work with many retailers and track tickets across their stores. Some tickets may reference a sing...
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Luke Aleo commented,
I used a placeholder {{ticket.ticket_field_option_title_<field ID number>}} to show content from a Multi-Select Dropdown. The ticket itself looks fine, but when I search for it the results are show...
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Luke Aleo commented,
My profile picture appeared on another agents CC picture. The other agent does not have my picture set up for their profile, but somehow my picture was appearing only on their CC section. After a b...
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Luke Aleo commented,
Is there a way to add a Task Due Date based on a trigger? I know we can set the expectations for completion based on the SLA, but it would be nice to see more interaction with this Due Date feature.
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Luke Aleo commented,
Team members here have been receiving this notice as well.
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Luke Aleo commented,
I want to confirm that nothing will change if I don't update my Triggers or Automations with the new code for Simplified Threading. This is not some type of update that is being implemented onto th...
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Luke Aleo commented,
We had created many groups when we first started using Zendesk, but we have since refined our groups. When using Zendesk Explore we can still see these old groups which have been deleted. Is there ...
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Luke Aleo commented,
We are receiving Suspended tickets with attachments. When someone with the Agent role tries to recover the ticket they are not able to download the attachments. It seems that only Admin role users ...
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Luke Aleo commented,
Thank you for the great macro. We have a Support Group that has both the Agents and Team Leaders within it. The Team Leads are our first level of escalations and are not in a separate group. I was ...
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Luke Aleo commented,
If I forward the email into Zendesk then all those that are in the TO or CC field would receive the email message. Every time I forward the ticket in with extra text above the Forwarded message it ...