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Gabriele Biella
Joined Apr 16, 2021
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Last activity May 26, 2023
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Latest activity by Gabriele Biella
Gabriele Biella commented,
Hi,
I'm using the Audits API to fetch some data from the "history".
But, when a ticket is created from the WhatsApp channel the "history" field is empty.
I expected to find at least the first message from the customer who contacted the helpcenter via WhatsApp.
It seems that the conversation data is added to the history only after the agent modifies the ticket, is correct? is this the correct behavior?
Thanks
View comment · Posted Jan 25, 2023 · Gabriele Biella
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Gabriele Biella commented,
Hi, are there any methods in Sell API to read/manage "team structure" (user hierarchy)?
I couldn't find them in the documentation.
View comment · Posted Apr 26, 2022 · Gabriele Biella
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Gabriele Biella commented,
Hi, are there any methods in Sell API to read/manage "team structure" (user hierarchy)?
View comment · Posted Apr 26, 2022 · Gabriele Biella
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Gabriele Biella commented,
Hi, I've the same problem (I followed the instructions)
Request URL: https://id.zopim.com/authenticated/web/jwt
Request Method: POST
Status Code: 400
Remote Address: 107.23.111.133:443
Referrer Policy: no-referrer-when-downgrade
Response:
{
"success": false,
"error": "failed to validate claims"
}
View comment · Posted Oct 26, 2021 · Gabriele Biella
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Gabriele Biella commented,
Hi,
I created the jwt token as described but I get this error:
{
"success": false,
"error": "failed to validate claims"
}
an example of JWT content is:
{
"name": "myemail@email.com",
"email": "myemail@email.com",
"iat": 1635258312,
"external_id": "9763877",
"exp": 1635258612
}
View comment · Posted Oct 26, 2021 · Gabriele Biella
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