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Gabriele Biella

Joined Apr 16, 2021

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Last activity May 26, 2023

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Latest activity by Gabriele Biella

Gabriele Biella commented,

CommentSecurity and user access in Zendesk Support

Hi,

I'm using the Audits API to fetch some data from the "history".

But, when a ticket is created from the WhatsApp channel the "history" field is empty.

I expected to find at least the first message from the customer who contacted the helpcenter via WhatsApp.

It seems that the conversation data is added to the history only after the agent modifies the ticket, is correct? is this the correct behavior?

Thanks

 

View comment · Posted Jan 25, 2023 · Gabriele Biella

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Gabriele Biella commented,

CommentManaging users in Sell

Hi, are there any methods in Sell API to read/manage "team structure" (user hierarchy)?

I couldn't find them in the documentation.

View comment · Posted Apr 26, 2022 · Gabriele Biella

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Gabriele Biella commented,

CommentHow to get help with the sales CRM

Hi, are there any methods in Sell API to read/manage "team structure" (user hierarchy)?

View comment · Posted Apr 26, 2022 · Gabriele Biella

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Gabriele Biella commented,

Community comment Developer - Zendesk SDKs

Hi, I've the same problem (I followed the instructions)

Request URL: https://id.zopim.com/authenticated/web/jwt
Request Method: POST
Status Code: 400
Remote Address: 107.23.111.133:443
Referrer Policy: no-referrer-when-downgrade

Response:

{
"success": false,
"error": "failed to validate claims"
}

View comment · Posted Oct 26, 2021 · Gabriele Biella

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Gabriele Biella commented,

CommentWeb Widget (Classic) documentation

Hi,

I created the jwt token as described but I get this error:

{
"success": false,
"error": "failed to validate claims"
}

an example of JWT content is:
{
"name": "myemail@email.com",
"email": "myemail@email.com",
"iat": 1635258312,
"external_id": "9763877",
"exp": 1635258612
}

 

 

View comment · Posted Oct 26, 2021 · Gabriele Biella

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