Gabriele Biella Besimple

1. Support
2. ...
3. Security and user access in Zendesk Support
4. Viewing the audit log for changes

Hi, I'm using the Audits API to fetch some data from the "history". But, when a ticket is created from the WhatsApp channel the "history" field is empty. I expected to find at least the first messa...

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• Gabriele Biella Besimple
• Created January 25, 2023 16:47
• 0 votes

1. Sell
2. ...
3. Managing users
4. Creating a team structure (user hierarchy) in Sell

Hi, are there any methods in Sell API to read/manage "team structure" (user hierarchy)? I couldn't find them in the documentation.

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• Gabriele Biella Besimple
• Created April 26, 2022 09:11
• 0 votes

1. Sell
2. ...
3. How to get help with the sales CRM
4. Does Zendesk Sell have an API?

Hi, are there any methods in Sell API to read/manage "team structure" (user hierarchy)?

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• Gabriele Biella Besimple
• Created April 26, 2022 08:19
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Visitor authentication - failed to validate claims

Hi, I've the same problem (I followed the instructions) Request URL: https://id.zopim.com/authenticated/web/jwtRequest Method: POSTStatus Code: 400 Remote Address: 107.23.111.133:443Referrer Polic...

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• Gabriele Biella Besimple
• Created October 26, 2021 21:21
• 2 votes

1. Web Widget
2. Web Widget (Classic) documentation
3. Using restricted help center content with Web Widget (Classic)

Hi, I created the jwt token as described but I get this error: {"success": false,"error": "failed to validate claims"} an example of JWT content is:{"name": "myemail@email.com","email": "myemail@em...

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• Gabriele Biella Besimple
• Created October 26, 2021 20:56
• 0 votes