Lilith Selene-Shoemaker

Hi there everyone :)

Rohan, thanks so much for suggesting Tymeshift here.

With Tymeshift you have the ability to have in-depth tracking of Zendesk Talk status, as well as the ability to create custom statuses for your agents to use.

This not only gives you the flexibility to segment your agent's time further, but also gives teams the ability to measure and report on the time spent in each of the statuses your agent is working in. 

The Tymeshift team is always happy to help with any questions that come up, and you can book a call to chat more about this here: 
https://www.tymeshift.com/schedule/

Best,

Lilith