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Luis Freitas

Joined Apr 16, 2021

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Last activity Sep 11, 2024

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ACTIVITY OVERVIEW

Latest activity by Luis Freitas

Luis Freitas commented,

CommentWorkflow best practices and recipes

This all makes sense to me but I would like to target “Specific email addresses” as VIP's, not an entire email domain. My goal is to create a trigger when we receive an email from a specific email address.

 

Is it possible to do?

View comment · Posted Sep 11, 2024 · Luis Freitas

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Luis Freitas commented,

Community comment Feedback - Voice (Talk)

Tommy this seems above my head, at your convenience can you provide more granular instructions?

Alos any way you can share the results of the google sheet or copy it to a new shared sheet removing agent names id that is a concern?

Thanks!

View comment · Posted Aug 15, 2022 · Luis Freitas

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Luis Freitas commented,

Community comment Feedback - Reporting and analytics (Explore)

Thank you!

View comment · Posted Aug 01, 2022 · Luis Freitas

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Luis Freitas commented,

Community comment Feedback - Reporting and analytics (Explore)

Karen Hynes - Following up on this...thx!

View comment · Posted May 17, 2022 · Luis Freitas

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Luis Freitas commented,

Community comment Feedback - Reporting and analytics (Explore)

Karen Hynes - Is there an update available or has the addition of this ZenDesk functionality been replaced by https://www.tymeshift.com/ ?

Tymeshift is not cheap 

Thanks!

View comment · Posted May 13, 2022 · Luis Freitas

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Luis Freitas commented,

Community comment Feedback - Voice (Talk)

These guys offer everything ZenDesk should be including for their Talk customers. 

https://www.tymeshift.com/

I am meeting with them tomorrow

If a 3rd party can do it, why isnt ZenDesk offering it? 

View comment · Posted Apr 12, 2021 · Luis Freitas

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Luis Freitas commented,

Community comment Feedback - Voice (Talk)

I find it terribly disappointing that this issue has been discussed for over three years, and nothing has been done… The data is already being collected so how has this feature not been pushed out yet?

View comment · Posted Oct 16, 2020 · Luis Freitas

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