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Seretha Curry's Avatar

Seretha Curry

Joined Apr 16, 2021

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Last activity Jan 11, 2022

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Latest activity by Seretha Curry

Seretha Curry commented,

CommentLive chat agent guide

There's a workaround for this.  In Support, locate the email address for your user.  Assume the user's identity.  Start a chat by going to your help desk, etc.  When you answer the chat, you will have the opportunity to ban the visitor rather than the IP address.  Presto, good bye, bad actor.

View comment · Posted Jan 11, 2022 · Seretha Curry

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Seretha Curry commented,

Community comment Feedback - Voice (Talk)

Wanted to echo the thoughts here.  If there's not another way of digging into the information, it is difficult to communicate with an agent that they are consistently not meeting performance unless you tally every day, and keep a record outside of Zendesk, of their available time aggregated across status.  Is there another way of getting this information?  Seems silly that I have to do the math on my own.

View comment · Posted Dec 31, 2019 · Seretha Curry

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