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Seretha Curry

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Latest activity by Seretha Curry
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    Seretha Curry commented,

    There's a workaround for this.  In Support, locate the email address for your user.  Assume the user's identity.  Start a chat by going to your help desk, etc.  When you answer the chat, you will h...

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    Seretha Curry commented,

    Wanted to echo the thoughts here.  If there's not another way of digging into the information, it is difficult to communicate with an agent that they are consistently not meeting performance unless...