Nicole Irschick

This is definitely an area we'd like as well. I can't understand why the data available on the day simply disappears. Wouldn't take much to retain it like all the other data points that are available for historical reporting purposes.

I'm also after stock standard contact centre "adherence to schedule" type reporting.  Furthermore, reasons for being offline should also be available, so you know what's causing time  to be taken off phones.  These should all be available for current day and historical time periods