Nicole Irschick

1. Community
2. Feedback - Voice (Talk)
3. Agent Talk status for reporting purposes

This is definitely an area we'd like as well. I can't understand why the data available on the day simply disappears. Wouldn't take much to retain it like all the other data points that are availab...

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• Nicole Irschick
• Created June 19, 2019 22:44
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Agent Talk status for reporting purposes

I'm also after stock standard contact centre "adherence to schedule" type reporting.  Furthermore, reasons for being offline should also be available, so you know what's causing time  to be taken o...

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• Nicole Irschick
• Created November 27, 2017 03:52
• 4 votes