Rebecca Pead

1. Community
2. Feedback - Help Center (Guide)
3. Copy / Duplicate Help Centre articles

I'm really disappointed with this -  such a key function which is clearly needed ( and has been raised for 5 years!) We were told it was an active development 3 months ago and still no timeline or ...

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• Rebecca Pead
• Created September 20, 2019 11:17
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. SLA based on internal notes

We really do need this feature. In our user case we serve an internal team of agents with operational queries. Tickets comments in the user case are typically internal. We work SLA based as a compa...

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• Rebecca Pead
• Created September 13, 2019 07:33
• 1 vote