Natalie_Lorente

1. Community
2. Zendesk Suite Q&A
3. Removing "Null" as an Option from Required Ticket Fields for End-Users

Yes, this is happening to our team right now. Can confirm the checkbox "Required to submit a request" is checked. The strange thing is, it was working correctly, and I just noticed (not sure how lo...

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• Natalie_Lorente
• Created January 24, 2023 23:07
• 0 votes

1. Support
2. ...
3. Service Level Agreements (SLA), macros, and CSAT
4. Can I pause the SLA timer or reset it under certain conditions?

I've set this up, but I'm finding 2 or 3 responses later in the conversation that 'pausable update' is suddenly triggered again when the ticket was not put in pending in the last few back and forth...

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• Natalie_Lorente
• Created July 27, 2022 20:10
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. SLA based on internal notes

This feature is very important to us as well, and the lack of SLA on internal notes has caused a lot of frustration. I really hope it gets put on the product roadmap soon.

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• Natalie_Lorente
• Created June 18, 2019 16:20
• 2 votes