Naponte

Unfortunately this has been an issue for years.  As much as we inform our end users they continue to create follow ups.  There has been no acknowledgement from Zendesk support on this problem.

We have been receiving more "follow ups" at our organization.  End users are stating they are creating new emails that should not be prompting follow ups.  Any updates on when this issue may be reviewed?  An option to remove the "follow up" would help!