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Marcantony Luciani

Joined Apr 16, 2021

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Last activity Oct 22, 2021

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Latest activity by Marcantony Luciani

Marcantony Luciani commented,

Community comment Feedback - Ticketing system (Support)

I am going to try to use a flow to handle follow-ups better thanks to this idea

 

https://support.zendesk.com/hc/en-us/community/posts/204142436-Closed-Ticket-as-a-Channel-What-does-this-mean-

 

Let you know how it goes. In theory if the channel creating the ticket is Closed ticket you can manage the follow up better or deflect it with a response. 

 

View comment · Posted Mar 14, 2019 · Marcantony Luciani

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