Frojon Banwell
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Last activity
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Activity overview
Latest activity by Frojon Banwell-
Frojon Banwell commented,
You or your Admin needs to verify they are indeed "follow-up", Nelson. If not, then your issue would be something else. If they are follow-up you might be able to train the users to not choose an...
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Frojon Banwell commented,
Looking at this again and finding that "Changed from" is an option in Triggers rather than Automations, But, still does not make sense since a new submission to support+123456 (with 123456 being a...
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Frojon Banwell commented,
Garry's solution does not seem possible in my setup. There is no Status changed from closed, and an email generated from a closed ticket opens a new ticket.