Gaz Armes
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Activity overview
Latest activity by Gaz Armes-
Gaz Armes created a post,
Extract Data from original Ticket
AnsweredHi, We receive tickets on a regular basis that we need to extract a Reference from the body of the email to place into the ticket reply. the reference is normally at the bottom of the initial emai...
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Gaz Armes commented,
In Reply to Cloudbringersupport comment above, you can easily create an automation that sends out an email to customers if they respond to tickets that have already been closed: Conditions: Status-...