CloudBringersSupport

1. Community
2. Feedback - Ticketing System (Support)
3. Disable / Un-check 'Create follow-up' option

Frankly, this should be a direct toggle within Zendesk itself. "Disregard email reply if ticket is closed." Secondarily it would be nice to have a message that can be automatically replied back to ...

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• CloudBringersSupport
• Created July 14, 2017 16:14
• 6 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

I'm 100% on board with Zach's comments. I am extremely confused why as an agent I can manually add a CC to anyone without issue, yet the same functionality cannot be added via a trigger. There are ...

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• CloudBringersSupport
• Created October 26, 2015 19:39
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

@Jake - If you want to tie it to the actual user record then the implementation is even simpler. We've done this for several months through an API trick but we are afraid to disclose it because you...

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• CloudBringersSupport
• Created October 26, 2015 16:23
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

@Jake - Why would we wind up with more triggers than we already have. I may be speaking out of turn but I assume for most people 99% of the triggers they already have are exactly what we want, we c...

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• CloudBringersSupport
• Created October 23, 2015 22:44
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

@Erin, It's strange you are asking for use cases... the fact of the matter is that it doesn't matter. This is a feature everyone is clamoring for (just look at the number of comments in this thread...

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• CloudBringersSupport
• Created October 19, 2015 17:48
• 3 votes