Eduardo Soubihe

1. Community
2. Feedback - Voice (Talk)
3. Auto Logout from Talk (Agent forgets to logoff at end of shift)

The API doesn't have ways for you to know when an agent is idle or afk, so don't waste your time if you feel like trying that weird suggestion above.

• View comment
• Eduardo Soubihe
• Created March 13, 2019 15:38
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Auto Logout from Talk (Agent forgets to logoff at end of shift)

That is a great suggestion if you want to update agent's availability based on nothing as the API doesn't even return the agent's last activities.  Lacking this feature is the same thing as answeri...

• View comment
• Eduardo Soubihe
• Created February 27, 2018 14:52
• 1 vote

1. Community
2. Feedback - Voice (Talk)
3. Auto Logout from Talk (Agent forgets to logoff at end of shift)

Exactly a year since this post has been created. How is this not implemented yet? Seems like a basic functionality.

• View comment
• Eduardo Soubihe
• Created January 31, 2018 14:40
• 0 votes