Mike Jager

This is a constant issue for me.  I absolutely LOVE my team but let us be honest, we're all human LOL  From time to time especially on busy days they forget to log out and as previous posters have described chat request are allowed to funnel in providing a negative experience.

 

I would like to expand upon the enhancement request made for an auto-log out.  Either in addition or a possible alternative is for designated admins to have an ability to force log out.  Perhaps under the chat management portal, list the chat agents logged in at any given time, with a button-click option to force log out.

 

This way even if an auto logout with a timeout is added, we as admins do not have to necessarily wait for it to be triggered...instead we can instantly log out our chat agents.