Marianne

Hi, is Zendesk planning on adding this feature? Our agents add a user ID to a ticket, but I'd like the custom user field to get updated then as well. So the condition is: custom ticket field = present > action is: custom user field = custom ticket field.

It's not possible using triggers now, as all the ID numbers are unique and adding a tag has no sense, unfortunately!

@Zendesk, is there already some kind of way to connect these two field types? I'd like it too!