Ambroos

"Unfortunately, development on the Community product has been suspended indefinitely, "

Too bad :-(( The privacy issue was the reason we disabled our community after some time. We got too much complaints from our customers about privacy. People really want to communicate about our products in a forum, and help others, but not with their names being indexed by search engines.

The utterly clean look and feel and simple one-stop-shop approuch for our customer service agents whas the reason we did not bother to install another 'heavy' community package. 

The real issue with a community is: you will need less agents if people help each other :-) That is also what we saw happening. People started asking and answering questions among themselfs, we had 'product experts' from our wholesale suppliers answering customer directly, it worked pretty well.

Now we are looking for another clean solution wich we can integrate with our e-commerce platform and Zendesk, but without all the clutter, usually associated with online forum software.