Jill Godsey

1. Email
2. General questions about email and email template
3. How can I block the email channel?

I re-ran the test (I had deleted the first round of tickets) and got this result.  The second and third reply don't have the same group/brand.

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• Jill Godsey
• Created February 05, 2021 22:51
• 0 votes

1. Email
2. General questions about email and email template
3. How can I block the email channel?

Here is my trigger:  Brand is No Reply, Ticket is Updated, Status Closed.   From Zendesk, I originated an email to my personal email address.  From my email account, I replied to the message six ti...

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• Jill Godsey
• Created February 05, 2021 22:01
• 0 votes

1. Email
2. General questions about email and email template
3. How can I block the email channel?

We use a macro that has "Do not reply" as the brand.  When a customer tries to reply, our trigger recognizes the brand and marks the ticket closed.  HOWEVER, if the customer replies 2..3...4 or mor...

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• Jill Godsey
• Created February 05, 2021 20:00
• 0 votes