André Luís de Oliveira

Hi Jessie!

We also need this feature.
We have a large amount of classifications, sessions and articles. This will greatly facilitate the search for articles.

Our users ask us to filter this very frequently.

John was the Zendesk support team who suggested me solve this way.

When I needed to solve this, send a ticket with the problem I needed to solve. I had difficulty explaining, via ticket, what was the matter. Only with a conference via Skype could explain our scenario.

The Zendesk support team always supports me with our difficulties!

I take this opportunity to thank the support team Zendesk !!

Hi John!

We solved by using a Zendesk configuration.

Admin. -> Settings -> Tickets -> Request authentication to download. Not a Zendesk user for each developer will be required because you do not need authentication to download the attachment.