André Luís de Oliveira

1. Community
2. Feedback - Help Center (Guide)
3. Implementing a search results sidebar filter like Zendesk's

Hi Jessie! We also need this feature.We have a large amount of classifications, sessions and articles. This will greatly facilitate the search for articles. Our users ask us to filter this very fre...

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• André Luís de Oliveira
• Created January 10, 2018 19:32
• 4 votes

1. Community
2. Feedback - Ticketing System (Support)
3. JIRA integration supports attachments

John was the Zendesk support team who suggested me solve this way. When I needed to solve this, send a ticket with the problem I needed to solve. I had difficulty explaining, via ticket, what was t...

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• André Luís de Oliveira
• Created September 24, 2015 14:40
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. JIRA integration supports attachments

Hi John! We solved by using a Zendesk configuration. Admin. -> Settings -> Tickets -> Request authentication to download. Not a Zendesk user for each developer will be required because you do not n...

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• André Luís de Oliveira
• Created September 24, 2015 11:43
• 0 votes