Ryan Osberg

If there are any updates on this, we would be very interested to learn what Zendesk is thinking - specifically the rationale behind letting a suspended user re-initiate a chat. And if there are no plans to prevent suspended users from starting a new chat (specifically using the legacy web widget) since our agents cannot accept the "stuck as Incoming" chat from a suspended requester, what would Zendesk suggest as a solution to let them know that they are not going to receive a response?