Anthony Stenhouse

1. Community
2. Feedback - Ticketing System (Support)
3. Need feedback on the release of a Markdown enhancement in Agent Workspace

Thank you Amisha Sharma, I've tested a few paths and all seem to be OK, this has resolved a huge blocker for us (and many others). For adding images into the flow, I was able to get ![img](https://...

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• Anthony Stenhouse
• Created February 21, 2023 13:39
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Need feedback on the release of a Markdown enhancement in Agent Workspace

Amisha Sharma - Thanks for confirming the code blocks spacing issue has been resolved. I can confirm through testing: The ability to support new lines via markdown is still an issue for us. If I d...

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• Anthony Stenhouse
• Created November 15, 2022 09:19
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: Add "Changed", etc, trigger test for custom Drop-down ticket fields

+1 A Trigger firing when a drop-down selection changes would allow us to send targeted Slack notifications and improve our workflows.

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• Anthony Stenhouse
• Created November 09, 2022 10:17
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Light Agents comments to their own tickets via Help Center should be visible in Help Center

I think the best workaround for this would be to split off your IT or other internal-facing team into their own separate Zendesk instance(s). That way your co-workers can be treated as end-users i...

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• Anthony Stenhouse
• Created November 08, 2022 10:02
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Allow light agents to make public comments on their requested tickets

Agreed, we need the ability for Light Agents to be treated as end-users when raising support tickets via the HC. This would allow them to use Zendesk for their jobs function, while still being able...

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• Anthony Stenhouse
• Created November 08, 2022 09:59
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Need feedback on the release of a Markdown enhancement in Agent Workspace

Nick Meisenheimer That's the only way it appears to work - via pasting or a text expansion app. I was hoping we'd hear back from Zendesk on the issues highlighted in this thread, as they are blocke...

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• Anthony Stenhouse
• Created October 25, 2022 09:43
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Need feedback on the release of a Markdown enhancement in Agent Workspace

Amisha Sharma Hi, has there been any further progress on the line spacing issues from expanding text? It's critical to our support workflows, as our team uses text expansion tools. It appears to be...

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• Anthony Stenhouse
• Edited September 30, 2022 14:24
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Need feedback on the release of a Markdown enhancement in Agent Workspace

Great point Garrett Gustafson! I inadvertently used use an Alfred App snippet to create the link: What I did was copy the URL to my clip board then typed ;im which auto expands to ![img]({clipboard...

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• Anthony Stenhouse
• Edited August 17, 2022 10:31
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Need feedback on the release of a Markdown enhancement in Agent Workspace

It looks like we're all reporting an issue with line breaks not being respected when using our normal workflows. As a customer who has been helping to push for markdown support, we're greatly appre...

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• Anthony Stenhouse
• Created August 12, 2022 07:58
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Need feedback on the release of a Markdown enhancement in Agent Workspace

It's also now possible to paste in: ![img](https://link.to.an.example.com/file.png And have it render the image immediacy in browser, this continuity is important for us. Thank you!

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• Anthony Stenhouse
• Created July 27, 2022 12:46
• 1 vote