Anthony Stenhouse

1. Community
2. Feedback - Ticketing System (Support)
3. Allow light agents to make public comments on their requested tickets

Agreed, we need the ability for Light Agents to be treated as end-users when raising support tickets via the HC. This would allow them to use Zendesk for their jobs function, while still being able...

• View comment
• Anthony Stenhouse
• Created November 08, 2022 09:59
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Need feedback on the release of a Markdown enhancement in Agent Workspace

Nick Meisenheimer That's the only way it appears to work - via pasting or a text expansion app. I was hoping we'd hear back from Zendesk on the issues highlighted in this thread, as they are blocke...

• View comment
• Anthony Stenhouse
• Created October 25, 2022 09:43
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Need feedback on the release of a Markdown enhancement in Agent Workspace

Amisha Sharma Hi, has there been any further progress on the line spacing issues from expanding text? It's critical to our support workflows, as our team uses text expansion tools. It appears to be...

• View comment
• Anthony Stenhouse
• Edited September 30, 2022 14:24
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Need feedback on the release of a Markdown enhancement in Agent Workspace

Great point Garrett Gustafson! I inadvertently used use an Alfred App snippet to create the link: What I did was copy the URL to my clip board then typed ;im which auto expands to ![img]({clipboard...

• View comment
• Anthony Stenhouse
• Edited August 17, 2022 10:31
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Need feedback on the release of a Markdown enhancement in Agent Workspace

It looks like we're all reporting an issue with line breaks not being respected when using our normal workflows. As a customer who has been helping to push for markdown support, we're greatly appre...

• View comment
• Anthony Stenhouse
• Created August 12, 2022 07:58
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Need feedback on the release of a Markdown enhancement in Agent Workspace

It's also now possible to paste in: ![img](https://link.to.an.example.com/file.png And have it render the image immediacy in browser, this continuity is important for us. Thank you!

• View comment
• Anthony Stenhouse
• Created July 27, 2022 12:46
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Need feedback on the release of a Markdown enhancement in Agent Workspace

This is a huge step forwards. Thank you. I've tested a typical snipped block our support team uses. Most pasted text follows this format: Words [link](https://example.com) and more words:     code...

• View comment
• Anthony Stenhouse
• Created July 27, 2022 12:43
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Raw Markdown support in Agent workspace

Can you share which external sources you use to copy/paste markdown syntax? GitHub / Local Snippets / Text Expanders / Slack / Historic tickets (We have chat-ops that parse markdown from a ticket...

• View comment
• Anthony Stenhouse
• Created July 11, 2022 12:52
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Raw Markdown support in Agent workspace

Our support team are also blocked from moving to Agent Workspace as they rely on pasting markdown via snippets or when pairing with others on a response. They also need the ability embed images usi...

• View comment
• Anthony Stenhouse
• Edited May 13, 2022 09:34
• 2 votes

1. Community
2. Feedback - Admin Center
3. What do you think about the new and improved Admin Center?

Sharing direct links to Triggers was an important part of our workflow, especially when debugging issues with other people. In the new UI, it is no longer possible to view a Triggers URL, instead t...

• View comment
• Anthony Stenhouse
• Created September 21, 2021 07:24
• 14 votes