Anthony Stenhouse
-
Total activity64
-
Last activity
-
Member since
-
Following0 users
-
Followed by1 user
-
Votes12
-
Subscriptions25
Activity overview
Latest activity by Anthony Stenhouse-
Anthony Stenhouse commented,
Adding our voice to this request. :+1:
-
Anthony Stenhouse commented,
We have a series of Groups that start with a specific identifier and we instruct our Agents to add themselves to these Groups to see specific ticket types. I've just added a new Group within this f...
-
Anthony Stenhouse commented,
Amisha Sharma Thanks to you and the team for rolling this out. I've tested on our end and it appears to be working well.
-
Anthony Stenhouse commented,
I echo the same questions as above - Our team are 100% remote, will they need to make specific changes within their home network? As it's a change at twilio, I suspect nothing needs to be done unle...
-
Anthony Stenhouse commented,
Being able to add custom fields into the Search results would allow our team to hone in on target tickets when looking up a broad range of subjects. Is there any update on this as a roadmap item?
-
Anthony Stenhouse commented,
The pagination change has been impactful to some of our team members and required alterations to their workflow to try and keep their productivity up. We understand there's reasons for this change,...
-
Anthony Stenhouse commented,
Thank you Christine I've opened API Access to Export Team-Member Data.
-
Anthony Stenhouse created a post,
API Access to Export Team-Member Data
Following the release of Exporting team-member data feature, having the ability to access this dataset programmatically via the API would be a great next step. Something along the lines of making o...
-
Anthony Stenhouse commented,
I think there's room for both options. Each company/team has different workflows and it may not always be possible to use a single distributed email (which is how we are currently managing this).
-
Anthony Stenhouse commented,
Hi Christine, We have code that pulls in data from the Users API and it does what we need, however, I'm more so looking for a way to automate generating this team-member data export. Our current ap...