Anthony Stenhouse
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Recent activity by Anthony Stenhouse-
We have a series of Groups that start with a specific identifier and we instruct our Agents to add themselves to these Groups to see specific ticket types. I've just added a new Group within this f...
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Amisha Sharma Thanks to you and the team for rolling this out. I've tested on our end and it appears to be working well.
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I echo the same questions as above - Our team are 100% remote, will they need to make specific changes within their home network? As it's a change at twilio, I suspect nothing needs to be done unle...
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Being able to add custom fields into the Search results would allow our team to hone in on target tickets when looking up a broad range of subjects. Is there any update on this as a roadmap item?
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The pagination change has been impactful to some of our team members and required alterations to their workflow to try and keep their productivity up. We understand there's reasons for this change,...
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Thank you Christine I've opened API Access to Export Team-Member Data.
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I think there's room for both options. Each company/team has different workflows and it may not always be possible to use a single distributed email (which is how we are currently managing this).
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Hi Christine, We have code that pulls in data from the Users API and it does what we need, however, I'm more so looking for a way to automate generating this team-member data export. Our current ap...
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Can this be obtained via an API request? I'd like to setup a daily/weekly export to monitor changes and to serve as a backup in the event we see group resets due to Okta issues.
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This is a welcome change, thank you. I second the request for supporting multiple email addresses as we need to notify multiple stakeholders.