Anthony Stenhouse

1. Community
2. Feedback - Admin Center
3. What do you think about the new and improved Admin Center?

Sharing direct links to Triggers was an important part of our workflow, especially when debugging issues with other people. In the new UI, it is no longer possible to view a Triggers URL, instead t...

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• Anthony Stenhouse
• Created September 21, 2021 07:24
• 14 votes

1. Zendesk updates
2. Announcements
3. Announcing changes to views pagination and sorting user profile pages

The pagination change has been impactful to some of our team members and required alterations to their workflow to try and keep their productivity up. We understand there's reasons for this change,...

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• Anthony Stenhouse
• Created April 17, 2023 14:56
• 3 votes

1. Community
2. Feedback - Help Center (Guide)
3. Light Agents comments to their own tickets via Help Center should be visible in Help Center

I think the best workaround for this would be to split off your IT or other internal-facing team into their own separate Zendesk instance(s). That way your co-workers can be treated as end-users i...

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• Anthony Stenhouse
• Created November 08, 2022 10:02
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Need feedback on the release of a Markdown enhancement in Agent Workspace

It's also now possible to paste in: ![img](https://link.to.an.example.com/file.png And have it render the image immediacy in browser, this continuity is important for us. Thank you!

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• Anthony Stenhouse
• Created July 27, 2022 12:46
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Raw Markdown support in Agent workspace

Our support team are also blocked from moving to Agent Workspace as they rely on pasting markdown via snippets or when pairing with others on a response. They also need the ability embed images usi...

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• Anthony Stenhouse
• Edited May 13, 2022 09:34
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Need feedback on the release of a Markdown enhancement in Agent Workspace

Great point Garrett Gustafson! I inadvertently used use an Alfred App snippet to create the link: What I did was copy the URL to my clip board then typed ;im which auto expands to ![img]({clipboard...

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• Anthony Stenhouse
• Edited August 17, 2022 10:31
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Need feedback on the release of a Markdown enhancement in Agent Workspace

This is a huge step forwards. Thank you. I've tested a typical snipped block our support team uses. Most pasted text follows this format: Words [link](https://example.com) and more words:     code...

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• Anthony Stenhouse
• Created July 27, 2022 12:43
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Raw Markdown support in Agent workspace

Can you share which external sources you use to copy/paste markdown syntax? GitHub / Local Snippets / Text Expanders / Slack / Historic tickets (We have chat-ops that parse markdown from a ticket...

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• Anthony Stenhouse
• Created July 11, 2022 12:52
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Zendesk Dark mode

Adding our voice to this request. :+1:

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• Anthony Stenhouse
• Created November 09, 2023 15:27
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing an updated Groups page

We have a series of Groups that start with a specific identifier and we instruct our Agents to add themselves to these Groups to see specific ticket types. I've just added a new Group within this f...

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• Anthony Stenhouse
• Created September 04, 2023 06:45
• 0 votes