Recent searches


No recent searches

Peter J's Avatar

Peter J

Joined Apr 16, 2021

·

Last activity Oct 19, 2022

Following

0

Followers

0

Total activity

8

Votes

2

Subscriptions

3

ACTIVITY OVERVIEW

Latest activity by Peter J

Peter J commented,

CommentMore integrations

Can we filter or attach a tag to tickets through google play using the info passed on from google play to Zendesk. Does anyone have any workaround?
Attaching a screenshot for reference


 

View comment · Posted Oct 19, 2022 · Peter J

0

Followers

0

Votes

0

Comments


Peter J created a post,

Post Feedback - Apps and integrations (Platform)

To enable multi-language support for Goole Play reviews, we will require a feature to add tags based on device language. If the same can be done for app version, OS, etc. Referring to the Zendesk app - Google play reviews, this information is already captured. It is just that we need tags, or some other workaround so that it can be segregated via triggers/automation/views.

The current workaround I'm doing is identifying the most used keywords from different languages to segregate apps based on language. For eg: if the subject/body contains Beuna, Hola, etc. it will be identified as Spanish and segregated accordingly. It's a very dirty way and misplaces a lot of tickets.
  


 

Posted Apr 14, 2022 · Peter J

2

Followers

1

Vote

0

Comments


Peter J commented,

Community comment Feedback - Apps and integrations (Platform)

If similar tags can be added for languages too, it would help greatly in multi-language support

View comment · Posted Apr 14, 2022 · Peter J

0

Followers

0

Votes

0

Comments