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Jennifer Lee

Joined Apr 16, 2021

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Last activity Dec 18, 2024

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ACTIVITY OVERVIEW

Latest activity by Jennifer Lee

Jennifer Lee commented,

Community comment Feedback - Apps and integrations (Platform)

+1

View comment · Posted Dec 18, 2024 · Jennifer Lee

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Jennifer Lee commented,

CommentTicket basics

Where can I add my interest in a public & private reply being added at the same time becoming a native feature? I understand the suggestion at this time is the Private Comments app.

View comment · Posted Nov 06, 2022 · Jennifer Lee

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Jennifer Lee commented,

Community comment Feedback - Ticketing system (Support)

+1 very useful

View comment · Posted Jul 12, 2022 · Jennifer Lee

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Jennifer Lee commented,

Community comment Feedback - Ticketing system (Support)

+1 very useful

View comment · Posted Jul 12, 2022 · Jennifer Lee

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Jennifer Lee commented,

CommentTicket management

Ashley Waldman - I didn't see it the other day either but just checked again and the bulk edit options are now at the bottom of the page.

View comment · Posted Jul 12, 2022 · Jennifer Lee

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Jennifer Lee created a post,

Post Feedback - Help Center (Guide)

Currently, bc the verification rules rely on inclusion, rather than exclusion, there's not a way to exclude an article, I have to use a filter to include all other articles. My use case is that we have  thousands of articles and I need to exclude one specific type. With the current setup, I will need to go through all other articles to find what's unique about them to include in the filter, all in an effort to exclude these couple hundred. It would be very useful to have an exclude option where in this case, I'd exclude the one attribute I know this specific type of article has which is much quicker than finding what to include.

Posted Apr 30, 2022 · Jennifer Lee

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Jennifer Lee commented,

CommentUsing content publishing flows

How do I exclude a set of our articles from the verification process altogether? This particular type of article never needs to be verified.

View comment · Edited Apr 29, 2022 · Jennifer Lee

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Jennifer Lee commented,

Community comment Feedback - Help Center (Guide)

We believe this would be useful also. Displaying the column would help with at-a-glance auditing to confirm correct/incorrect setting.

Here is a scenario: If I upload and publish 10 articles and I want to double check to make sure I have the visibility set correctly, I would have to set the filter to Permissions > Visible To > [segment] and go line by line to make sure all 10 articles are set with the proper visibility settings. If one is missing from the 10, I would have to pinpoint which one was not set properly, remove the filter and backtrack to figure out which article needs changed, which equates to more time weeding through articles.

If there was a column option listing "Visible To," Editors and Publishers could quickly scan articles in the Manage Articles section to make sure the visibility settings are set properly.

View comment · Posted Jun 30, 2021 · Jennifer Lee

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Jennifer Lee commented,

Community comment Feedback - Ticketing system (Support)

+1

View comment · Posted Jun 03, 2021 · Jennifer Lee

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Jennifer Lee commented,

Community comment Feedback - Ticketing system (Support)

+1

Would be helpful for hundreds of tickets that need the requester reassigned if/when there's turnover with our client (happens several times a year).

View comment · Posted May 11, 2021 · Jennifer Lee

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