Lars Ørnlo

Hi,

We have several use-cases where want to support setting up deletion schedules for different workflows where the ticket can be closed, but not archived. The fact deletion schedules only supports running on archived tickets (tickets in a closed state of 120 days). This is a rather huge limitation which forces us to use 3rd party solutions due to the limitation in native functionality. 

Please enhance the functionality of deletion schedules, so they do not only run on archived tickets.

When adding swedish as a language to the help center, the rendered value inside menus and such are in lowercase:
 

It should be capitalized, same as the norwegian translation above it.

Hi
These are bugs I see on the ticket import api, ref:
https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_import/#ticket-import

1. Signature is applied to all comments where agent is comment author
   1. This seems strange as comments usually have a signature from before, which results in double signature
2. SLA metrics are generated for imported tickets
   1. See below JSON extract for an imported ticket (4 years old) that has its full resolution time set to today?

{

  "solved_at": "2020-05-28T08:23:26Z",

  "latest_comment_added_at": "2024-04-03T11:12:37Z",

  "reply_time_in_minutes": {

    "calendar": null,

    "business": null

  },

  "first_resolution_time_in_minutes": {

    "calendar": 635861,

    "business": 393941

  },

  "full_resolution_time_in_minutes": {

    "calendar": 635861,

    "business": 393941

  },

  "agent_wait_time_in_minutes": {

    "calendar": 0,

    "business": 0

  },

  "requester_wait_time_in_minutes": {

    "calendar": 0,

    "business": 0

  },

  "on_hold_time_in_minutes": {

    "calendar": 0,

    "business": 0

  }

}