Óskar Ómarsson
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Total activity105
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Last activity
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Activity overview
Latest activity by Óskar Ómarsson-
Óskar Ómarsson commented,
In regards to limit this to subset of agents, I understand that isn't possible right now, I would love to have my experienced agents try this out with out giving this to all agents, are there any p...
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Óskar Ómarsson commented,
Salvador Vazquez thanks for the update, I must say that this is really exciting for our setup, looking forward to see this realeased. Best regardsOskar
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Óskar Ómarsson commented,
Alina Wright thanks for the update, looking forward to April :)
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Óskar Ómarsson commented,
Hi again, Alina Wright do you have any updates on this?
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Óskar Ómarsson commented,
Any feedback on this from a Zendesk Support PM? This is annoying our customer service agents, they work with a lot of pdfs on daily basis and it would be great if Zendesk wouldn't force a certain b...
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Óskar Ómarsson commented,
Appreciate the feedback Alina Wright I just find my self wonder more and more how Zendesk prioritise these issues as while fundamental issues like this go untouched for the better part of a decade ...
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Óskar Ómarsson commented,
This is needed, in my mind this it is very strange that these two are interlocked, it is easy to imagine that you would want agents to keep organizations up to date while you would only want admins...
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Óskar Ómarsson commented,
Would be great to get a feedback on this from Zendesk. Zendesk really should strive to make their software as secure as possible and not showing the email address in FROM is a very strange idea, th...
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Óskar Ómarsson commented,
Still waiting on this one, just wanted to report another use case for this. In our organisation we need input from employees in different departments that have no need to be a full agent in Zendesk...
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Óskar Ómarsson commented,
Dane this isn't really true, there are cases where this context panel will be closed and will remain such until the agent opens it up again manually.Even if that would work perfectly, that doesn't ...