Óskar Ómarsson
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Total activity90
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Last activity
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Activity overview
Latest activity by Óskar Ómarsson-
Óskar Ómarsson commented,
Would be great to get a feedback on this from Zendesk. Zendesk really should strive to make their software as secure as possible and not showing the email address in FROM is a very strange idea, th...
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Óskar Ómarsson commented,
Still waiting on this one, just wanted to report another use case for this. In our organisation we need input from employees in different departments that have no need to be a full agent in Zendesk...
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Óskar Ómarsson commented,
Dane this isn't really true, there are cases where this context panel will be closed and will remain such until the agent opens it up again manually.Even if that would work perfectly, that doesn't ...
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Óskar Ómarsson commented,
Hi, I just wanted to check back in with you guys and see if anything has changed, I would love to be able to resume conversations in closed tickets. Having the whole message history still in the co...
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Óskar Ómarsson commented,
Dave Dyson I just wanted to leave my feedback on this, first of all this option just isn't persistent. Secondly even though this option would persist properly this isn't enough. Steps to reproduce ...
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Óskar Ómarsson commented,
Wish the "Context panel" settings would allow me to default this to open for all agents. Would really help bringing previous interactions to the agents attention.
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Óskar Ómarsson created a post,
Force context panel to be open
We want to make sure our agents have the context panel open just because if it is open it can be a great help, for multiple reasons, to have the interaction history there at all times. There are tw...
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Óskar Ómarsson commented,
Hi Sabra, thanks for getting back to me on this. I'll submit this, but I have to report that even though I never close this panel I often find it to be closed when i open up a ticket. That is stran...
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Óskar Ómarsson commented,
Hi, I have a case that I would like some feedback on. For some tickets we want the first replies to be handled with a different trigger, so we can skip the "Re:" in the subject line. My first thou...
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Óskar Ómarsson commented,
Hi, Is there a way to force the context panel to be open at all times? We are trying to remind our agents to be on the look out for previous interactions with requestors, but it seams like it is ea...