Óskar Ómarsson
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Total activity58
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Last activity
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Votes9
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Activity overview
Latest activity by Óskar Ómarsson-
Óskar Ómarsson commented,
Prakruti Hindia in your last reply, 8 months ago you stated that this was on the one year roadmap, now 8 months later you say that this feedback has been noted and this is on the roadmap. What does...
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Óskar Ómarsson commented,
Second this! Would really help us. regardsOskar
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Óskar Ómarsson commented,
Not sure if this is the correct place to ask this but I'm trying to create a workaround for limitations in Zendesk Automation, I need to be able to add private comments to a ticket when an automati...
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Óskar Ómarsson commented,
Hi, Just wanted to put our vote on this one, yet another strangely surprising limitation with Zendesk. Also hard to imagine how this feature could be so difficult to implement, makes me wonder. Tha...
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Óskar Ómarsson commented,
@... Thank you for the response, we would really love to see this going forward and please feel free to contact me at any point for any discussion/clarification regarding this requirement. I would ...
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Óskar Ómarsson commented,
Any updates or directions from Zendesk on this one?
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Óskar Ómarsson commented,
I would love to get an update on this, how is the timeline looking for this are we going to see this feature come into action this year, Q3? Q4? 2022?
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Óskar Ómarsson created a post,
Allowing third parties to participate in tickets.
Hi, Hope who ever picks this up has access to the support tickets. This post is made to follow up after this ticket: https://support.zendesk.com/hc/en-us/requests/6705398 Long story short, we need ...
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Óskar Ómarsson commented,
This is something that we are also trying to achive, would be great to be able to have a visibility over tickets that are lacking first response.
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Óskar Ómarsson commented,
@... thanks! We are quite excited for this feature to get into Support, last update from Product that I can see here was 6 months ago, do you have a estimate or is this on the roadmap in the near f...