Óskar Ómarsson
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Last activity
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Activity overview
Latest activity by Óskar Ómarsson-
Óskar Ómarsson commented,
Any feedback on this from a Zendesk Support PM? This is annoying our customer service agents, they work with a lot of pdfs on daily basis and it would be great if Zendesk wouldn't force a certain b...
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Óskar Ómarsson commented,
Appreciate the feedback Alina Wright I just find my self wonder more and more how Zendesk prioritise these issues as while fundamental issues like this go untouched for the better part of a decade ...
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Óskar Ómarsson commented,
This is needed, in my mind this it is very strange that these two are interlocked, it is easy to imagine that you would want agents to keep organizations up to date while you would only want admins...
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Óskar Ómarsson commented,
Would be great to get a feedback on this from Zendesk. Zendesk really should strive to make their software as secure as possible and not showing the email address in FROM is a very strange idea, th...
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Óskar Ómarsson commented,
Still waiting on this one, just wanted to report another use case for this. In our organisation we need input from employees in different departments that have no need to be a full agent in Zendesk...
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Óskar Ómarsson commented,
Dane this isn't really true, there are cases where this context panel will be closed and will remain such until the agent opens it up again manually.Even if that would work perfectly, that doesn't ...
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Óskar Ómarsson commented,
Hi, I just wanted to check back in with you guys and see if anything has changed, I would love to be able to resume conversations in closed tickets. Having the whole message history still in the co...
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Óskar Ómarsson commented,
@... I just wanted to leave my feedback on this, first of all this option just isn't persistent. Secondly even though this option would persist properly this isn't enough. Steps to reproduce that t...
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Óskar Ómarsson commented,
Wish the "Context panel" settings would allow me to default this to open for all agents. Would really help bringing previous interactions to the agents attention.
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Óskar Ómarsson created a post,
Force context panel to be open
We want to make sure our agents have the context panel open just because if it is open it can be a great help, for multiple reasons, to have the interaction history there at all times. There are tw...