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Marco van Hellenberg Hubar's Avatar

Marco van Hellenberg Hubar

Joined Apr 16, 2021

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Last activity Oct 27, 2021

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ACTIVITY OVERVIEW

Latest activity by Marco van Hellenberg Hubar

Marco van Hellenberg Hubar commented,

Community comment Feedback - Ticketing system (Support)

We would like this feature as well. We are working with multiple Zendesk domains (1 per country we are active in) and have 1 tech team that supports all these different teams. So it is important that all teams can create/link Zendesk tickets to our tech teams Jira board.

View comment · Posted Nov 11, 2019 · Marco van Hellenberg Hubar

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Marco van Hellenberg Hubar commented,

Community commentDiscussion - Zendesk on Suite best practices

Hi all,

We are using the play mode quite extensively. Usually an agent uses it from the Home dashboard. However, the play-button disappears from the Home dashboard once an agent clicks on "YOU" or "GROUPS" (so that all open tickets assigned to him/her or his/her groups are visible). Is this something that can be enabled?

Thanks in advance!

View comment · Posted Jul 30, 2019 · Marco van Hellenberg Hubar

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