Hamish Mexted

+1

Hi, sorry without wanting to hijack this thread, does anyone know a developer I could work with to get to the bottom of this CC issue?

Thanks!

Thanks AndrewJ - I've had a play and can't for the life of me get that to work (although your suggestion is exactly what I want to achieve).

I'm a bit out my depth here though so it's a bit of trial and error....

Hi Andrew

Thanks for this tip - I really like it.

Would it be possible to remove one particular user from a ticket if they've being CCed on the ticket, leaving everyone else on there?

For example, I have two 'email' addresses I receive emails at - one which goes to Zendesk, and one which is a regular email account.

Often, customers will message both my email and Zendesk accounts. I want my email removed from the Zendesk ticket (but keep other 3rd parties on the ticket as a CC if they've been CCed initially). Hopefully this makes sense.

Thanks!