Hamish Mexted

1. Community
2. Tips from users - Zendesk Suite
3. Removing ALL CCs from a ticket via a Trigger/Target

Hi Andrew Thanks for this tip - I really like it. Would it be possible to remove one particular user from a ticket if they've being CCed on the ticket, leaving everyone else on there? For example, ...

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• Hamish Mexted
• Created August 08, 2016 03:00
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Removing ALL CCs from a ticket via a Trigger/Target

Thanks AndrewJ - I've had a play and can't for the life of me get that to work (although your suggestion is exactly what I want to achieve). I'm a bit out my depth here though so it's a bit of tria...

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• Hamish Mexted
• Created August 09, 2016 08:27
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Removing ALL CCs from a ticket via a Trigger/Target

Hi, sorry without wanting to hijack this thread, does anyone know a developer I could work with to get to the bottom of this CC issue? Thanks!

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• Hamish Mexted
• Created August 29, 2016 04:08
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add 'Remove cc' trigger/automation action

+1

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• Hamish Mexted
• Created September 07, 2016 23:56
• 0 votes