Kyle Kipp

Sorry all, I'm sure some of you are getting notified every comment.

Just a heads up the Zendesk Product Manager that posted 20 days ago may just be a bot, they are posting the same comment on every single thread thanking people for feedback and delaying further. 

I'm done with this, cheers!

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Thanks for taking the time to share your feedback with us! My team is responsible for the agents home page and we're currently re-thinking this experience at the moment.Thanks for taking the time to share your feedback with us! My team is responsible for the agents home page and we're currently re-thinking this experience at the moment.Thanks for taking the time to share your feedback with us! My team is responsible for the agents home page and we're currently re-thinking this experience at the moment.Thanks for taking the time to share your feedback with us! My team is responsible for the agents home page and we're currently re-thinking this experience at the moment.Thanks for taking the time to share your feedback with us! My team is responsible for the agents home page and we're currently re-thinking this experience at the moment.Thanks for taking the time to share your feedback with us! My team is responsible for the agents home page and we're currently re-thinking this experience at the moment.Thanks for taking the time to share your feedback with us! My team is responsible for the agents home page and we're currently re-thinking this experience at the moment.Thanks for taking the time to share your feedback with us! My team is responsible for the agents home page and we're currently re-thinking this experience at the moment.Thanks for taking the time to share your feedback with us! My team is responsible for the agents home page and we're currently re-thinking this experience at the moment.

@...

This has been ongoing for six years, and a lot of the people posting here represent larger groups. Asking for details on who should be able to clear notifications really just seems like another delaying tactic. Please put yourself in our shoes as users and stop pretending to entertain this and just make the change, or don't and close the thread. Everyone posting here is looking to save time, and they are clearly frustrated! It's bad enough that people are resorting to chrome extensions to change your main dashboard. 

We're all better off giving up on this. There is no sign of hope other than the macro that gets pasted here every few comments. This is done getting done, folks. 

Thank you Zach, this is great! I'm definitely trying it out.

Still an annoyance for my company and difficult to train new agents. We're a team of 12 and all of us hate the fact that we cannot clear these old "updates". Please fix!

Add me to the list. The "Updates to your tickets" section is just a bother. I personally like to stay on top of my tickets and keep the dashboard clear, that way when something shows up, I know I have something to address.

Why show updates to a ticket if all tickets are old and closed? 

Would it be possible to offer an option where this can simply be hidden or pinned? This would be consistent with some of your other features such as the Views section on the Views page. Or, allow users to swipe them away, like notifications on smartphones. 

This feature request is four years old, let's go for it, shall we?