Simon van de Westerlo

Hi all, take a look at https://support.zendesk.com/hc/en-us/community/posts/205750118-CC-Customer-On-All-Organisation-Requests , seems there's a solution for this issue.

 

+1 In our business our customers constantly reorganize and therefore this is needed

Is Zendesk going to response anytime ? The last reply was from October 11, 2013 ...

Maybe update us about your plans and give a date when we could expect something since the status is Planned.

On-topic, I can't use your workaround Eric because we need to CC end users/customers.

We need this implemented for several customers where a certain IT manager is responsible for multiple sites and wants to be informed every time an incident is registered.