Josef A
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Recent activity by Josef A-
Group routing
AnsweredPost Title: Single group routing Feature Request Summary: Allowing agents to be part of multiple groups for ticket purposes but only one group for voice purposes. Description/Use Cases: If a...
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Tickets assigning to wrong agent upon customer response.
I am hoping that someone might know what is going on with my tickets. I have one agent for whom, when a customer responds to a ticket they've solved, the response is being assigned to another agent...