Marc Ramaekers

+1 

Due to GDPR rules there are certain tickets (mainly fraud investigations) where we are obliged to restrict ticket access to a select few people. 

As Zendesk still (as the first requests were already done 5 years ago) isn't supporting this currently, while the subject is so big and important (the absolute volume is low, but the financial impact is huge), we diverted for our GDPR team to another inhouse developed tool.

But I hope Zendesk will come with something soon so we can be aligned again as a company.