Alex McFarlane
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Total activity21
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Last activity
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Member since
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Following0 users
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Votes3
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Activity overview
Latest activity by Alex McFarlane-
Alex McFarlane commented,
Ethan - ticket subjects are showing for us since logging on this morning (we're in the UK) Have quickly looked through settings and I haven't spotted any configuration for this yet.
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Alex McFarlane commented,
Well done Zendesk - subject title is back on ticket tabs
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Alex McFarlane commented,
Hi Marine. No, the article does not help. Following these instructions to allow agents to amend ticket subjects then blocks customers from seeing those subjects, leading to meaningless ticket su...
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Alex McFarlane commented,
Our agents have long been able to edit ticket titles, in order to give them a name which is suitably descriptive and which distinguishes them from other tickets. Since enabling the new agent interf...
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Alex McFarlane commented,
Has something changed recently around this? Our agents have long been able to edit ticket titles, in order to give them a name which is suitably descriptive and which distinguishes them from other...
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Alex McFarlane commented,
Thanks - it appears we will need to do this. I think the option to only allow agents to add CCs was there for a good reason and it is a pity to see it has been removed. We would have liked to have...
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Alex McFarlane commented,
We used to be able to prevent external users from adding CCs to a ticket. Is that no longer possible? We've found that allowing CCs to add further CCs can lead to data breaches.
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Alex McFarlane commented,
I raised a ticket with Zendesk to ask when the option to show ticket subject on the tab would be implemented, given that they had already committed to doing this (https://support.zendesk.com/hc/en-...
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Alex McFarlane commented,
from https://support.zendesk.com/hc/en-us/articles/5052137058330: "We will not force Agent Workspace upon you until it’s in a better state for you to thrive in." Does this mean we will have the opt...
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Alex McFarlane commented,
This is basic functionality, but it's only available on the most expensive pricing tier. Is there any solution planned for your 'most popular' pricing tier?