BHARATHI SHEKAR

I am in the same situation and am pleasantly surprised to see so many other people asking for the same requirement. It would be great if ZenDesk provided a way for us to restrict the visibility of a very specific set of tickets (say, if a ticket is assigned to an agent in a specific group). As Kristin mentioned above, this is required only for some sensitive tickets (which comprise less than 1% of total volume, but have the highest attention).

It is interesting to see that this request has been lying around for more than 18 months with no solution or workaround from ZenDesk.