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Tyler Riti

Joined Apr 16, 2021

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Last activity Oct 22, 2021

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Latest activity by Tyler Riti

Tyler Riti commented,

Community comment Feedback - Ticketing system (Support)

Additional ticket visibility options would really be helpful for use with the way we're using Zendesk. The Guide has a way to control article visibility using Tags—a similar option to control which tickets are visible to agents based on Tags would be extremely flexible.

View comment · Posted Jun 30, 2017 · Tyler Riti

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Tyler Riti commented,

Community comment Feedback - Help Center (Guide)

We're in the same boat here. We use Zendesk for internal support and have a need to allow our agents to be able to submit tickets through the Guide.

View comment · Posted Jun 07, 2017 · Tyler Riti

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