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Cory Katz
Joined Apr 16, 2021
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Last activity Aug 22, 2022
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Latest activity by Cory Katz
Cory Katz commented,
@... -
your code looks good. I use the following and it's working for me:
$('#request_description').val('See details in the fields to the left'); // autofill description
have you played around with the description value? maybe it needs to be longer than a couple words, although i doubt as i've received tickets with just a period in the description i think.
View comment · Posted Feb 12, 2021 · Cory Katz
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Cory Katz commented,
@... that worked thank you!
i was able to also hide the attachment upload section with the following:
$('.form-field label:contains("Attachments")').hide(); // Hide label for Attachments
$('#upload-dropzone').hide(); // Hide upload box for Attachments
View comment · Posted Feb 02, 2021 · Cory Katz
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Cory Katz commented,
is there a way to also hide the CC field and the Attach a file section? i played with the following code but it doesn't seem to remove the CC and Attach file, just the subject and description:
var ticketForm = location.search.split('ticket_form_id=')[1];
if(ticketForm == 360001296612) {
$('.form-field.request_subject').hide(); // Hide subject
$('.form-field.request_description').hide(); // Hide description
$('.form-field.request_collaborators_').hide(); // Hide CCs
$('.form-field.request-attachments').hide(); // Hide attachment upload
$('#request_subject').val('New update ticket form request'); // autofill subject
$('#request_description').val('See details in the fields to the left'); // autofill description
}
View comment · Posted Jan 15, 2021 · Cory Katz
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Cory Katz commented,
Any chance there has been an update on this? I tried to use notifications and triggers to generate a new ticket, but it always gets snagged in Suspended because zendesk sees the requester as it's own email.
View comment · Posted Jan 03, 2018 · Cory Katz
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