Cory Katz

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I disable the subject and description fields from the request form?

@... -  your code looks good.  I use the following and it's working for me: $('#request_description').val('See details in the fields to the left'); // autofill description have you played around wi...

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• Cory Katz
• Created February 12, 2021 15:00
• 0 votes

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I disable the subject and description fields from the request form?

@... that worked thank you!    i was able to also hide the attachment upload section with the following: $('.form-field label:contains("Attachments")').hide(); // Hide label for Attachments$('#uplo...

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• Cory Katz
• Created February 02, 2021 19:12
• 1 vote

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I disable the subject and description fields from the request form?

is there a way to also hide the CC field and the Attach a file section?  i played with the following code but it doesn't seem to remove the CC and Attach file, just the subject and description:    ...

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• Cory Katz
• Created January 15, 2021 23:04
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Trigger to create a new ticket

Any chance there has been an update on this?  I tried to use notifications and triggers to generate a new ticket, but it always gets snagged in Suspended because zendesk sees the requester as it's ...

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• Cory Katz
• Created January 03, 2018 02:34
• 0 votes