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Michael Naegeli
Joined Apr 16, 2021
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Last activity Oct 22, 2021
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Latest activity by Michael Naegeli
Michael Naegeli commented,
Community comment Feedback - Chat and Messaging (Chat)
This feature seems like a significant no-brainer. There is a dozen reasons why an agent might need to be moved to an offline status that isn't covered by operating hours or idle timeout. I'm really surprised this basic feature isn't included in the chat admin functions. Please take small amount of time necessary to add this feature in.
View comment · Posted Oct 26, 2017 · Michael Naegeli
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