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Eddie Sawyers
Joined Apr 16, 2021
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Last activity Oct 04, 2024
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Latest activity by Eddie Sawyers
Eddie Sawyers commented,
I'm having the same issue as Stuart. Seems to not work with version 4, but was working with version 3 just fine. Not sure what's changed . . .
View comment · Posted Oct 04, 2024 · Eddie Sawyers
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Eddie Sawyers commented,
I am so confused . . .
I desperately need to find a solution here - I have an org that I need to hide all ticket forms from except for one. I tried it using the initial code provided BUT I believe the issue is the Mutation Observer stuff. I don't understand how to implement that. Any advice or wisdom here?
View comment · Posted Sep 24, 2024 · Eddie Sawyers
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Eddie Sawyers commented,
Any update as to whether this will ever be considered? We could desperately use a Time field, or a combination Date/Time field . . .
View comment · Posted Apr 17, 2024 · Eddie Sawyers
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Eddie Sawyers commented,
Agreed, this would be a HUGE win for us, but it doesn't appear they're committed to adding this. Seems like something that would be used by a ton of people.
View comment · Posted Sep 26, 2023 · Eddie Sawyers
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Eddie Sawyers commented,
Perhaps I've missed something but I'm hoping someone can help - I am successfully able to hide the subject and description fields, but if an end-user forgets to fill in a required field and clicks Submit, the fields show back up again.
Is there any way to validate all the required fields BEFORE the page refreshes? Any code I can put in place to stop the subject and description fields from returning after a failed submit?
View comment · Posted Oct 19, 2022 · Eddie Sawyers
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Eddie Sawyers commented,
Any news on this? This would be an awesome addition for both the user and organization level.
View comment · Posted Aug 11, 2022 · Eddie Sawyers
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Eddie Sawyers commented,
Just in case I'm not phrasing it correctly, taking the Agents out of the equation - are you saying that end-users can't have both forms of SSO? One group of end-users that authenticates using SAML, and other end-users that use JWT?
In other words, I have one large group of end-users that currently authenticates using SAML. I want to have a second group of end-users that would use JWT instead.
View comment · Posted Mar 09, 2022 · Eddie Sawyers
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Eddie Sawyers commented,
Forgive me if I'm asking a silly question that's already been answered and I missed . . . but we are looking at end-users authenticating two different ways. Is that possible? One large group of end-users AND agents that log in with SAML SSO, and a smaller group of external end-users that would log in using JWT single-sign on. Is this a possibility?
View comment · Posted Mar 08, 2022 · Eddie Sawyers
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Eddie Sawyers created a post,
Is it possible to only show a ticket form to a certain subgroup of end users, maybe based on a tag or user segment?
For example, let's say that we have 500 end-users in our organization; however, there are 30 that I want to see a certain form that isn't available for the rest. I don't want to give them full agent access, because other than this form, they should be treated the same as all other end-users. Is there a way I can present only those 30 users with a specific form?
Posted Nov 16, 2021 · Eddie Sawyers
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Eddie Sawyers commented,
This is so awesome, although I do wish that it was a native part of Zendesk and/or the Copenhagen theme. The only problem I'm having is with color, for some reason, no matter what I do, I can't get the color of the banner or text to change to anything other than the default. Anyone have the same issue or can explain what I need to change to make this? I attempted to change the CSS as Wes mentioned but it didn't appear to work.
View comment · Posted Nov 22, 2019 · Eddie Sawyers
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