Recent searches


No recent searches

Eddie Sawyers's Avatar

Eddie Sawyers

Joined Apr 16, 2021

·

Last activity Oct 04, 2024

Following

0

Followers

0

Total activity

24

Votes

5

Subscriptions

9

ACTIVITY OVERVIEW

Latest activity by Eddie Sawyers

Eddie Sawyers commented,

Community comment Q&A - Help center and community

I'm having the same issue as Stuart.  Seems to not work with version 4, but was working with version 3 just fine.  Not sure what's changed . . . 

View comment · Posted Oct 04, 2024 · Eddie Sawyers

0

Followers

0

Votes

0

Comments


Eddie Sawyers commented,

CommentUsers, groups, and organizations

I am so confused . . .

I desperately need to find a solution here - I have an org that I need to hide all ticket forms from except for one.  I tried it using the initial code provided BUT I believe the issue is the Mutation Observer stuff.  I don't understand how to implement that.  Any advice or wisdom here?  

View comment · Posted Sep 24, 2024 · Eddie Sawyers

0

Followers

0

Votes

0

Comments


Eddie Sawyers commented,

Community comment Feedback - Ticketing system (Support)

Any update as to whether this will ever be considered?  We could desperately use a Time field, or a combination Date/Time field . . . 

View comment · Posted Apr 17, 2024 · Eddie Sawyers

0

Followers

0

Votes

0

Comments


Eddie Sawyers commented,

Community comment Feedback - Ticketing system (Support)

Agreed, this would be a HUGE win for us, but it doesn't appear they're committed to adding this.  Seems like something that would be used by a ton of people.  

View comment · Posted Sep 26, 2023 · Eddie Sawyers

0

Followers

0

Votes

0

Comments


Eddie Sawyers commented,

CommentHow to customize the theme of the help center

Perhaps I've missed something but I'm hoping someone can help - I am successfully able to hide the subject and description fields, but if an end-user forgets to fill in a required field and clicks Submit, the fields show back up again. 

Is there any way to validate all the required fields BEFORE the page refreshes?  Any code I can put in place to stop the subject and description fields from returning after a failed submit?

View comment · Posted Oct 19, 2022 · Eddie Sawyers

0

Followers

0

Votes

0

Comments


Eddie Sawyers commented,

Community comment Feedback - Ticketing system (Support)

Any news on this?  This would be an awesome addition for both the user and organization level.  

View comment · Posted Aug 11, 2022 · Eddie Sawyers

0

Followers

1

Vote

0

Comments


Eddie Sawyers commented,

CommentSingle sign-on

Just in case I'm not phrasing it correctly, taking the Agents out of the equation - are you saying that end-users can't have both forms of SSO?  One group of end-users that authenticates using SAML, and other end-users that use JWT?  

In other words, I have one large group of end-users that currently authenticates using SAML.  I want to have a second group of end-users that would use JWT instead.  

View comment · Posted Mar 09, 2022 · Eddie Sawyers

0

Followers

0

Votes

0

Comments


Eddie Sawyers commented,

CommentSingle sign-on

Forgive me if I'm asking a silly question that's already been answered and I missed . . . but we are looking at end-users authenticating two different ways.  Is that possible?  One large group of end-users AND agents that log in with SAML SSO, and a smaller group of external end-users that would log in using JWT single-sign on.  Is this a possibility?  

View comment · Posted Mar 08, 2022 · Eddie Sawyers

0

Followers

0

Votes

0

Comments


Eddie Sawyers created a post,

Post Q&A - Help center and community

Is it possible to only show a ticket form to a certain subgroup of end users, maybe based on a tag or user segment? 

For example, let's say that we have 500 end-users in our organization; however, there are 30 that I want to see a certain form that isn't available for the rest.  I don't want to give them full agent access, because other than this form, they should be treated the same as all other end-users.  Is there a way I can present only those 30 users with a specific form?  

Posted Nov 16, 2021 · Eddie Sawyers

6

Followers

8

Votes

3

Comments


Eddie Sawyers commented,

Community comment Discussion - Tips and best practices from the community

This is so awesome, although I do wish that it was a native part of Zendesk and/or the Copenhagen theme.  The only problem I'm having is with color, for some reason, no matter what I do, I can't get the color of the banner or text to change to anything other than the default.  Anyone have the same issue or can explain what I need to change to make this?  I attempted to change the CSS as Wes mentioned but it didn't appear to work. 

View comment · Posted Nov 22, 2019 · Eddie Sawyers

0

Followers

0

Votes

0

Comments